Terms of service.

Last updated: May 2026

These terms apply to everyone training at Mindset MMA Fitness. By signing up, paying for a class, or stepping on a mat, you agree to them. We’ll always tell you if anything changes.

1. Who we are

Mindset MMA Fitness Ltd (“we”, “us”, “the gym”) runs the training facility at Unit 6, Critchcraft Buildings, Bulwark, Chepstow NP16 5QZ. You can reach us by email at info@mindset-mma.co.uk or via our Facebook page.

2. Membership & payment

Membership is billed in advance through Stripe on the date you sign up, and on the same date each subsequent billing cycle. The amount is shown clearly on the pricing page before you commit.

Credit packs and one-off drop-ins are paid for at the point of booking. Credits never expire.

You’re responsible for keeping a valid payment method on file. If a charge fails, we’ll email you and pause your booking access until it’s resolved.

3. Cancellation & cooling off

You can cancel your membership at any time from the Manage subscription page. A 30-day notice period applies after your first month — your final charge covers the notice period, and your access continues until that period ends.

In the first 14 days after you sign up, you have a statutory right to cancel for a full refund — unless you’ve already attended a class (at which point you’ve started receiving the service). Email us and we’ll process it.

Bookings can be cancelled up to 4 hours before the class starts with no penalty. Cancellations inside that window aren’t refunded — the spot is held and we can’t fill it.

4. Conduct on the mat

Tap early and often. We’re training, not in competition yet — there’s no prize for hanging on too long, and an injury keeps you off the mat for weeks. Tap means stop, every time.

Train hard, train smart, look after the people around you. We expect everyone to follow the coach’s instructions, train at a level appropriate to their experience and their partner’s, and treat staff, members, and guests with respect.

Harassment, discrimination, intentional injury, or training under the influence of alcohol or drugs will end your membership immediately and without refund.

If you’re carrying an injury, illness, or condition that might affect your training, please tell the coach before you step on the mat. We can adapt; we can’t read minds.

5. Safeguarding

Safeguarding concerns — about yourself, another adult, or a child training with us — go to info@mindset-mma.co.uk. We handle every report in confidence and act on it. Where the law or the situation requires it, we escalate to the appropriate authority.

6. Liability & risk

Combat sports carry inherent physical risk, including injury. By signing the waiver and stepping on the mat, you acknowledge this risk and accept it. We take the same risk seriously — every class is coached, every space is matted, and we’ll never push you past your level — but injury can still happen.

We’re not liable for personal injury, illness, or property loss except where caused by our negligence (in which case your statutory rights apply in full). We strongly recommend personal accident cover if you’re training regularly.

7. Photography & video

We occasionally take photos and videos at the gym for our website, social media, and promotional material. If you’d rather not be in a particular shot, tell the instructor before they take it — they’ll frame you out or skip it. We’ll never publish anything identifying minors without explicit parental consent.

If a photo of you ends up somewhere you’d rather it didn’t, email us and we’ll remove it.

8. Personal data

We collect and process your personal data in line with UK GDPR. The full breakdown — what we hold, why, how long for, and how to access or delete it — lives on our privacy centre.

9. Changes to these terms

We can update these terms when we need to — for example, when we add new services or comply with new regulations. We’ll email all active members at least 14 days before any material change takes effect. If you don’t agree with the change, you can cancel under the standard cancellation terms above.

10. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be handled by the English courts, but we’d much rather resolve things by talking first — email us and let’s sort it out.